Ciena Corporation Hiring | Freshers & Experienced | Associate Support Engineer
Company Name: Ciena Corporation
Designation: Technical Support Engineer – Associate
Job Location: Gurgaon
Experience: 0-2 Years
Salary: Best in Industry
Qualification: Bachelor’s Degree
- Provide remote technical support on CIENA products 24*7 when required.
- Review with senior engineer issues found in field.
- Contribute to publishing MOP/ISB/FSB documents.
- Utilize debug tools as well as lab research to aid customer’s technical problem.
- Recover information required to escalate the issue to senior engineers.
- Provide Customer feedback to QA, Design, Product Management, and Technical Publications & Training.
- Contribute to Knowledgebase and Publishing of MOP/ISB/FSB documents.
Apply Mode: Online
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