HCL Off Campus Drive 2018 | Product Support Engineer | 20 July 2018

HCL Off Campus Drive 2018 | Product Support Engineer | 20 July 2018

Company Name: HCL

Website: www.hcl.com

Designation: Product Support Engineers

Interview Location: Hyderabad

Drive Date: 20 July 2018

Qualification: B.Tech, B.E [Engg] Graduates without Backlogs

Salary: Best in Industry

Job Location:  Hyderabad [Client Side]

Job Description:

  • Excellent Communication skills oral & written
  • Product / Technical support with knowledge of HTML, Java script and CSS 
  • Experience in Product / Technical support Knowledge in HTML, Java Script and CSS.
  • Investigate and troubleshoot issues related to end to end usage of advertisement operations tool.
  • Experience in email support and solving the technical issue by step by step process.
  • Provide email based technical support to clients in different geos – 24*7
  • Follow the workflow & adhere to SLAs – TFR, TRT, TAT, and FCR
  • Maintain high customer satisfaction
  • Help with research and troubleshooting of tough tickets
  • Knowledge Gap Reduction.
  • Night Shift is mandatory.
  • Process improvement & Escalations management
  • Product support/Application Support experience
  • Troubleshooting the issues related to ad servicing

Note @ Excellent Communication in English is mandatory 

Apply Mode: Walk-in

Venue Details

Date: 20 July 2018 [11AM]

St. Peter’s Engineering College,

Opp. A.P.Forest Academy,

Dullapally, Maisammaguda,

Medchal, Hyderabad,

Telangana 500043

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