HCL Off Campus Drive 2018 | Product Support Engineer | 25-27 July 2018

HCL Off Campus Drive 2018 | Product Support Engineer | 25-27 July 2018

Company Name: HCL

Website: www.hcl.com

Designation: Product Support Engineers [Software & Hardware]

Interview Location: Hyderabad

Drive Date: 25-27 July 2018

Package: INR 2.50LPA-INR 3.00LPA

Qualification: 

  • B.Tech, B.E, B.Sc. [IT], BCA Graduates are eligible for the drive.
  • 2016, 2017, 2018 Batch Pass Outs.
  • Without Backlogs.
  • Streams: Mechanical, CS, Electrical and Electronics.
  • 5 days working / Rotational weekly offs

Salary: Best in Industry

Job Location:  Noida

Job Description:

  • Excellent Communication skills oral & written
  • Product / Technical support with knowledge of HTML, Java script and CSS 
  • Experience in Product / Technical support Knowledge in HTML, Java Script and CSS.
  • Investigate and troubleshoot issues related to end to end usage of advertisement operations tool.
  • Experience in email support and solving the technical issue by step by step process.
  • Provide email based technical support to clients in different geos – 24*7
  • Follow the workflow & adhere to SLAs – TFR, TRT, TAT, and FCR
  • Maintain high customer satisfaction
  • Help with research and troubleshooting of tough tickets
  • Knowledge Gap Reduction.
  • Night Shift is mandatory.
  • Process improvement & Escalations management
  • Product support/Application Support experience
  • Troubleshooting the issues related to ad servicing

Note @ Excellent Communication in English is mandatory 

Apply Mode: Walk-in

Venue Details

Date: 25-27 July 2018 [11AM-1PM]

Venue Details:

HCL N5, A22,

Sector 60,

Noida -201301

Nearest metro station-Noida city Centre

HR Contact- Sourabh Malaviya (9891255599)

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