HCL Recruitment 2018 | Analyst | Multiple Locations

HCL Recruitment 2018 | Analyst | Multiple Locations

Company Name: HCL Technologies

Website: www.hcl.com

Designation: Analyst

Location: Noida, Bangalore, Hyderabad, Chennai

Salary: Best in Industry

Qualification: B.E, B.Tech Graduates

Experience: 0 – 1 Year

Job Description:

  • B.E/B.Tech  Graduates

Job Description:

  • Maintain high login Efficiency for customers.
  • Resolve tickets within agreed SLA of ticket volume and time.
  • Adhere to quality standards, regulatory requirements and company policies.
  • Ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time.
  • Update work logs and follow shit/escalations process and process compliance.
  • Work on value adding activities such Knowledge base update and self-development.

Apply Mode: Online

Click here to apply online [Noida Location]

Click here to apply online [Hyderabad Location]

Click here to apply online [Bangalore Location]

Click here to apply online [Chennai Location]

 

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