MPhasis Walk In Drive | Freshers & Experienced | 12 July 2017

MPhasis Walk In Drive | Freshers & Experienced | 12 July 2017

Company Name: MPhasis

Website: www.mphasis.com

Designation: Technical Support Associate / Technical Support Engineer

Openings: Multiple

Location: Pune

Experience: Freshers & Experienced

Salary: As Per Industry Standards

Qualification: Related Graduates

Job Responsibilities:

  • Respond to customer queries via inbound calls.
  • Logging incidents and service requests, categorizing and prioritizing them.
  • Managing life cycle as per ITIL guidelines.
  • Update users about request status and close request when users satisfied with solutions.
  • Troubleshooting mainly related to desktop/OS, Custom and COTS applications.
  • Exchange related, End devices, VPN, VOIP and share point as per guidelines in knowledgebase.
  • Remote desktop troubleshooting.
  • Escalates complex incidents/requests to upstream technical groups.
  • Excellent command over English (Verbal & Written).
  • 24*7 Shifts, 5 Days Working, 9 Hours (With 1 Hour Break)

Benefits:

  • Pick up and Drop
  • Global Standards work Environment
  • Proper Desk Job
  • Performance Linked Incentives.

Apply Mode: Walk-In

Date: 12 July 2017 [10AM-3PM]

Venue Address:

MPhasis,

EON Free Zone

Cluster C, Ground Floor, Wing 2,

Kharadi, Pune: 411014

POC: Rajiv Ramachandran

 

Add a Comment

Your email address will not be published. Required fields are marked *