ThoughtFocus Recruitment 2018 |System Support Analyst| B.E, B.Tech, MCA, B.Sc| Freshers| LD ASAP

ThoughtFocus Recruitment 2018 |System Support Analyst| B.E, B.Tech, MCA, B.Sc| Freshers| LD ASAP

Company Name: ThoughtFocus

Designation: System Support Analyst

Location: Gurgaon

Experience: Freshers

Salary: As Per Standards

Qualification: B.E, B.Tech, MCA,B.Sc

Last date: ASAP

Detailed Eligibility: 

  • Candidates should possess BCA/MCA/B.Sc(C.Sc)/BE(IT/C.Sc) with experience in application support.
  • Experience with troubleshooting software issues
  • Strong analytical, problem solving, organizational and planning skills
  • Excellent interpersonal skills, ability to interact with personnel at all levels
  • You must be customer service oriented with strong oral, verbal and written communication skills
  • Prior experience in Financial services experience is a plus
  • Experience with Microsoft excel
  • Willingness to take initiative and to follow through on projects
  • Ability to work with cross-functional team

Job Description:

  • Familiar with the underlying businesses and understand specific software applications
  • Collaborate with the entire team to find acceptable solutions to problems including crafting communications to users
  • Work with support/product team to raise product bug fixes or enhancement requests
  • Maintain support textiles status within SLA guidelines
  • Indentify tickets that will require more analysis and documentation, perform root cause analysis
  • Create support documentation that will be used to train other analytics in addition to the end users
  • Understanding all outstanding bugs and enhancements, to highlight critical bugs and enhancement for prioritization
  • Link support tickets to specific bugs and enhancement, to highlight critical bugs and enhancement for prioritization
  • Help support team create reports necessary to represent for accurate analysis of support issues reported  

Apply Mode:  Online

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