Walk-In @ Dell 2018| Freshers & Experienced | Client Tech Associate | 18 & 19 Dec 2018

Walk-In @ Dell 2018| Freshers & Experienced | Client Tech Associate | 18 & 19 Dec 2018

Company Name: DELL

Website: www.dell.com

Designation: Sr. Associate, Client Technical Support Associate

Job Location:  Gurgaon

Venue Location:  Gurgaon

Experience: 0-3 Years

Salary: Best in Industry

Qualification: Graduates

Venue Date: 18 & 19 June 2018

Eligibility:

  • Any Graduates can apply for the drive. [Except MCA/M.Tech]
  • Undergrad with 1 year of international calling voice experience.
  • Should be willing to work in shifts in a 24*7 work environment
  • Should be residing with Transport Boundaries
  • Excellent telephone soft skills & thorough telephone functional skills
  • Ability to handle stressful situations
  • Ability to deal professionally with irate customers

Job Responsibilities:

  • Responsible forproviding telephone support for customers on operation or maintenance of Dell products.
  • Responsible forproviding telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software
  • Assist phone customers by diagnosing problems, and providing resolutions fortechnical and service issues.
  • Responsible forOOW, Total solutions, YTT and In warranty extension sales.
  • Performs work in accordance to standardized policies and procedures.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Documents problems in the support solution database fordiagnostics and solution implementation.
  • Ensure proper escalation procedures are followed.
  • Responsible forcustomer satisfaction through effective handling of customer problems.
  • Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Apply Mode: Walk-In

Date: 18-19 June 2018 [12AM-3PM]

Venue Details:

Dell International Services,

Vipul Tech Square, Opposite Central Park,

Sector Road, Sector: 43, Gurgaon: 122002

Haryana

Documents Required: Updated CV, Valid Govt ID Proof, and Passport Size Photo

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